The City of Raleigh Budget and Management Services Department is responsible for leading organization-wide performance management and strategic planning efforts, which recently earned the International City and County Management Association’s (ICMA) Certificate in Performance Management. By collecting and analyzing data, determining desired outcomes, and linking data to overarching priorities, City leaders can use strategic planning and performance management to best align resources and administer services to benefit our community and its 450,000+ residents.
The Strategy & Performance Analyst will play a critical role in the success of our performance management and strategic planning efforts. We are seeking an individual who will bring their strong interpersonal, analytical, and critical thinking skills, along with their passion and persistence for excellence, to contribute to our efforts.
Duties and Responsibilities (Not intended to be all inclusive) • Assist in consultations with organizational leaders, department directors, and key stakeholders on how best to measure success • Assist departments with the development, analysis, and use of performance measures and related reporting • Assist with preparing, analyzing, reconciling, and translating performance measures, benchmarking, and related data (qualitative and quantitative) into strategic recommendations and action plans • Perform in-depth research and analysis, including the review of available datasets to analyze ways to enhance City operations and effectiveness • Assist with the management of complex and significant strategic planning projects, including the City of Raleigh Strategic Plan and departmental business plans • Support the City’s stat program • Assist with the development and delivery of classroom training and small team coaching related to performance measures, strategic planning, and related management techniques • Assist with survey design and analysis of survey data • Perform a variety of complex, diverse, and advanced level professional and technical duties in support of the City’s performance management and strategic planning efforts • Analyst may assist the Budget team with the City’s budget process
Knowledge of • Public administration, performance management, strategic planning, and local government financial and management concepts • Project management and research principles and resources • Analytical and statistical concepts and tools (including Microsoft Excel)
Ability to • Synthesize complex ideas and communicate them in an understandable way to others, both written and orally • Conduct comprehensive research • Demonstrate resourcefulness and creativity • Manage multiple and shifting priorities • Work independently, as well as, collaboratively as a member of a team • Establish constructive and effective working relationships with employees at every level of the organization
Demonstrated skills in • Using performance metrics and data to identify areas for improvement and facilitate solutions • Managing projects with multiple stakeholders and non-line authority
Typical Qualifications • Bachelor’s degree in public administration, public policy, data analytics, business administration, or closely related discipline. A master’s degree in public administration, public policy, data analytics, business administration, or related field is desirable and may be substituted for experience. • Two years of experience in one of the following areas: performance management, program evaluation, strategic planning, data analytics, or budget administration. Applicants may substitute additional relevant education for the required experience.