1. Recognition – Enlisting Others

Bringing in Outsiders

Outsiders can be used in to confirm or validate that there is a problem. Often perceived as more neutral or detached, outside experts may bring additional credibility to the table. They can also bring new and valuable perspectives to bear. Experts can be found in the local business community, nearby universities, or a consulting firm. One particularly good role for experts is to validate key financial forecast assumptions, thereby making data visualizations more convincing.

Outsiders also offer the opportunity to present a citizen perspective and thus provide political momentum for making difficult decisions. For example, a special citizens’ committee might be able to talk openly about seemingly obvious structural problems that are otherwise difficult to talk about – or sometimes even to see – by people inside the organization.

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