Successful implementation of the recovery process requires managerial discipline:
- Sticking to agreed schedules
- Agreeing to action steps and recording them
- Following up
- Communicating what you are doing
These elements should be reflected in a progress report. The report is a living record of the activities and tasks needed to realize the recovery goals. The report should describe the current status of each task as well as status for the last five to ten weeks. This provides a perspective on trends. The report should be updated weekly.
While the foregoing basics are important, noted authority on government reform, Bill Eggers (et al), observes that in a recovery process the implementation of strategies is often much more difficult than in normal circumstances due to stretched resources and the potential resistance involved when it comes to many forms of cost reduction. Hence the people leading and managing the recovery process cannot be content to take progress reports at face value. They must be willing to challenge reports to make sure they are getting the full story and must be willing to delve into the details when necessary.
The recovery manager must take steps to make sure the recovery leadership is kept on top of the progress of the recovery plan. This includes reporting against key milestones, metrics, or other sources of evidence that the plan is progressing as anticipated and that the strategies are having their intended impact. For its part, the recovery leadership must take an active interest in this information and intervene when necessary to keep the recovery process on track.
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