In 2012, the GFOA studied performance measures of larger North American cities and counties, conducting comprehensive interviews and surveys of ten organizations that were already using a performance management system. Through these organizations, the GFOA was able to further study the development of performance measurements, staffing and training for a performance measurement system, analytical approaches, using performance measurement for decision making, validation of measures, elected officials’ perspectives of performance measurements, and performance measurement challenges and defects. Each section of the paper outlines the perceived value of performance management to the participating governments and what they saw as their keys to success.
Lessons from Performance Management Leaders: A Sample of Larger Local Governments in North America
Government Finance Officers Association and the City of Calgary, Alberta