Research Reports

Research Reports

GFOA's Research and Consulting Center (RCC) focuses on providing high quality research and advisory services by pairing the lessons learned from a broad membership network with the expertise of a highly educated professional staff that has practical experience working in local government.  Research reports both support and stem from the work completed in the field.  GFOA's Research and Consulting Center conducts regular ongoing research and can also work directly with individual governments to provide information.  Research reports produced recently are displayed below.

For more information on GFOA research or to inquire about a specific research project, please contact Shayne Kavanagh, GFOA Senior Manager - Research.

5 Documents

Author: 
Shayne Kavanagh
Jeff Cole
Harry Kenworthy
Year: 
2014

You’ve heard of Lean and you are intrigued. You are acquainted with the basic Lean tools and concepts such as Kaizen, the 8 wastes, root cause analysis, and process maps - but what are the next steps? The purpose of this guide is to help you get off to a good start on your Lean journey, including:

Author: 
The National Performance Management Advisory Commission
Year: 
2010

The National Performance Management Advisory Commission has released its final report titled: A Performance Management Framework for State and Local Government: From Measurement and Reporting to Management and Improving.

The commission created the framework expressly for public managers and public officials, who must provide leadership for initiating and sustaining performance management.

Author: 
Shayne Kavanagh
Year: 
2006

This report analyzes the market for software solutions to assist local governments with formulation and analysis of operating and capital budgets as well as with administration of performance measurement programs. The primary audience for this report is mid-size, general-purpose governments (e.g., cities and counties).

Author: 
National Advisory Council on State and Local Budgeting
Year: 
1998

The recommended practices have set a new standard of excellence in state and local government budgeting. As with any reform effort, widespread acceptance of changes in budgetary practice will take time, but the benefits promise to be profound and far-reaching. What is significant about the practices is that they represent an unprecedented cooperative effort by several organizations with diverse interests to examine and agree on key aspects of good budgeting. The Council was founded by eight organizations representing elected officials, government administrators, and finance professionals at both the state and local government level.

Author: 
Shayne Kavanagh
Year: 
2007

Constituent relationship management (CRM) is a combination of people, processes, and technology used to deliver superior service to the constituent.1 Superior service means shorter wait times to contact government representatives, less frustration in finding the required services, outcomes that are delivered when promised, and ultimately greater constituent satisfaction.