Technologies for Government Transformation:ERP Systems and Beyond
This book provides a comprehensive examination of the benefits, challenges, and key success factors related to the implementation of a broad range of enterprise technologies in the public-sector. Applications examined include enterprise resource planning (ERP) and its components as well as software that extends ERP—such as constituent relationship management,maintenance management, utility billing, and data warehousing/business intelligence.With 25 chapters written by leading researchers, public- sector practitioners, and consultants, this book presents thought-provoking articles and case studies that are a must-read for those seeking to achieve a whole-scale transformation of public management.
• Winner of Governmental Research Association’s 2006 national award for “Most Effective Education”
• Named one of the top ten books for public CIOs by Public CIO magazine in June 2008