The response to COVID-19 for organizations and employees to work remotely has forced state and local governments to transition to remote business operations. COVID-19 has not only forced employees to work from home but also forced organizations to rethink their business processes that require access to the office or involve large amounts of paper. For example, think about paper-based purchasing approvals, the approval of paper time sheets, leave requests, and paper applications for a business license or permit. Governments have an opportunity to eliminate or rethink paper-based business processes to operate effectively under current social-distancing guides—and to save money and improve customer service when restrictions are no longer in place.
This report identifies opportunities for governments to move away from paper-based business processes. For each of these opportunities, options for both do-it-yourself (DIY) solutions and commercial off-theshelf (COTS) software solutions are presented.