Training Policies

Cancellation:

Cancellation requests must be made in writing to GFOA by emailing training@gfoa.org.

• For GFOA's internet-based training (primarily eLearning courses and webinars), all cancellations will incur a $20 administrative fee. No refunds will be issued within five business days of the event.
• For GFOA in-person training, registration cancellation up to two weeks before the beginning of a course is subject to a $50 administrative fee. Cancellation within two weeks of the beginning of the course is subject to a fee of 50% of the registration price. Refunds will not be granted after the Friday prior to the week of the event.

GFOA is not responsible for travel expenses for in-person training. Accordingly, attendees are encouraged to make refundable travel arrangements in the event training is cancelled by GFOA. If an in-person training course is cancelled by GFOA, registrants will be notified at least 15 business days in advance and registration fees refunded in full.

Registration:

The GFOA Events Calendar includes a full listing of all currently available training including registration links.

For GFOA’s in-person training courses, any registrations with an outstanding balance will be cancelled by GFOA if not paid in full 60 days after the registration is processed or two weeks before the first day of the training course.

Registration is not available once a course has begun.

Substitutions (government entities only):

A one-for-one substitution of a nonmember for an active, government member is allowed. If your organization has a current GFOA member on the staff who is not attending the training, a nonmember may attend in his or her place at the lower member rate.

Nonmembers (from the private sector) cannot substitute for associate members.

Instructors:

On occasion, instructors are subject to change due to unforeseen circumstances. GFOA will attempt to notify attendees in advance by e-mail, phone, or via our website. We apologize in advance for any inconvenience this may cause our attendees.

Continuing Professional Education (CPE) Certificates:

CPE credit will be awarded through the Learning Management System (LMS). Attendees must meet attendance and participation requirements to earn CPE credit. GFOA will not provide refunds or credits to users who do not meet the attendance and participation requirements and do not receive CPE credit.

Course recordings and materials of most GFOA online education is made available through the Learning Management System. Materials for non-accounting courses will be available for one year after the completion of the course. Materials for accounting courses will be available for 90 days after the completion of the course.

Please note that CPE credits are not awarded for viewing archived recordings.

Meals:

Continental breakfast and lunch are included in the registration fee for group-live and immersion courses. Lunch is only provided on full days.

Inquiries:

For any questions or information regarding administrative policies such as complaints and refunds, please contact GFOA.