Under general direction of the Accounts Receivable Manager, perform work of considerable difficulty and responsibility in connection with supervising the day-to-day accounts receivable operations, staff and contracted vendors.
Examples of Duties:
Serve as supervisor for a Section of the Accounts Receivable Division; schedule, assign and monitor work of an assigned unit; prepare all staff performance evaluations under span of control; supervise District processing of daily billings and remittances; supervise maintenance of customer files and accounts receivable information; authorize limited adjustments and refunds on erroneous sewer charges and cancellation of accounts; supervise District processing procedures for all delinquent accounts; coordinate collection activities, monitor performance of and serve as District liaison to third party vendors, including water providers, bill print provider and collection vendors; remain current on changes in policies, procedures and services and communicate effectively to staff; identify needs and make recommendations regarding revisions to policies and procedures; present a positive and professional image of the District to customers by responding quickly, courteously and effectively to complex or elevated account inquiries; maintain records and prepare complex reports; assist in budget preparation; access and utilize various computer systems including billing, collections, and title quote; coordinate and assist with testing of computer system upgrades and actively promote the District's Customer Assistance Program.
Perform or assist with related work as required or as delegated by supervisor.
Training and Experience: Associate degree or 60 college credit hours towards business administration, accounting or related field, and four years of progressively responsible experience in accounts receivable or comparable field including at least one year of supervisory experience.
Desirable Knowledge, Skills and Abilities: Thorough knowledge of the principles, methods and practices of accounts receivables; team oriented and a performance driven work style with considerable ability to build and direct effective teams; considerable ability to maintain effective working relationships and communicate effectively both orally and in written form; strong analytical skills; high computer literacy and comfort level with various financial systems; intermediate skill level in use of Microsoft Office systems; good skill in planning and directing the work of assigned personnel; good skill in training and develop work teams; ability to multitask.
Must possess a valid driver's license issued by the state in which the employee resides.
Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations.