Utility Finance Forum: Lessons Learned in Modernizing Billing Systems

Utility billing systems (UBS) and related technologies for meter reading and asset management provide opportunities for improved efficiencies and customer service enhancements and can represent some of the most high-profile projects that a government takes on. In this session speakers will discuss the dos and don'ts of UBS procurement and implementation, provide an overview of the UBS market, highlight modern features, discuss how to best integrate UBS systems with enterprise resource planning (ERP), automated meter reading, and asset management systems and provide considerations for messaging with the public.

GFOA's Utility Finance Forum is free to GFOA members from utility organizations and other governments that operate utilities and allows members to learn more about rate setting, enterprise accounting, asset management, and utility-related regulations.